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Hey – sorry to hear you’re having trouble connecting your Nano S to Ledger Live. Here are a few steps you can try to resolve this issue:
1. Make sure all other applications and browser extensions are fully closed when attempting to connect. This includes third-party wallets (Metamask, Daedalus, MyEtherWallet) or any other application that could interfere with the connection between Ledger Live and your Ledger device.
2. Try doing a simple restart of your computer. This might be a simple troubleshooting step but can sometimes be the solution to connecting.
3. Run Ledger Live as administrator. Right-click on the Ledger Live icon then select Run as administrator.
4. Try another USB cable or USB port. Some USB cables don’t contain the pins necessary for data communication, and will successfully power your Ledger but won’t allow communication.
5. Turn off any anti-virus, firewall, and VPN software on your computer. Try again to access Ledger Live. Whitelist Ledger Live in your anti-virus if that worked.
6. Update your drivers. In the search box on the taskbar, enter device manager, then select Device Manager. Select a category to see names of devices, then right-click (or press and hold) the one you’d like to update. Select Search automatically for updated driver software. Select Update Driver to see if there is an update available.
If you’re still having issues after trying these steps, we’d recommend reaching out to our Support team for further assistance.