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Hey – sorry to hear you’re having trouble setting up your XRP account on your Ledger Nano S+. Here are a few steps you can try:
1. Ensure your Ledger device is running the latest firmware version.
2. Make sure the XRP app is installed on your Ledger device. If it’s already installed, try uninstalling and reinstalling it.
3. Try using a different USB port or a different computer if available.
4. Make sure Ledger Live is up to date. You can always download the latest version from https://www.ledger.com/ledger-live
If you’re still having trouble after trying these steps, it’s a good idea to open a support ticket as you mentioned. Our support team will be able to assist you further. You can reach us at https://support.ledger.com/hc/en-us via the Contact Us button.