habe heute alle meine Kryptowährungen auf meiner Ellipal App verloren

[root_s2yse8vt]

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Zuerst konnte ich mich nicht mit dem Netzwerk verbinden, dann wurde mein Guthaben eingefroren. Ich wollte mit meiner kalten Wallet synchronisieren und der Kontostand war wieder null. Ich hatte den Support seit dem frühen Morgen kontaktiert, bevor mein Kontostand Null anzeigte, aber mir wurde nur gesagt, dass sie das Problem beheben würden. Jetzt habe ich in der App Transaktionen auf meinem btc und eth gefunden. Alles weg.

[Farnboroughrd]

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Wouldn’t be able to happen if you had your stuff in your cold wallet?

[Simple_Exit_8044]

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WARNING ABOUT SCAMS: Recently there have been a lot of convincing-looking scams posted on crypto-related reddits including fake NFTs, fake exchanges, fake mixing services, fake airdrops, fake MEV bots and fake Ethereum-related services like ENS.

[CheetahBackground285]

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Did you put your seed phrase in somewhere today?

[Marzlanda]

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Ellipal have been having issues all night/day with their syncing of token amounts. Other users on this sub have mentioned that their balances were also showing zero. This of course is not true, as the real tokens are held on the blockchains, not on the device.

Ellipal have mentioned that they are working on a fix. [<See here>](https://www.reddit.com/r/ELLIPAL_Official/comments/14z2xl6/im_experiencing_the_same_issues_everyone_is/)

Are you absolutely sure you spoke with the genuine Ellipal Email support at [cs@ellipal.com](mailto:cs@ellipal.com)

Or their Live chat support shown on their web support page at:

[https://www.ellipal.com/pages/contact-us](https://www.ellipal.com/pages/contact-us)

If not, then you’ve probably been speaking to fake customer support scammers.

Please tell me you didn’t speak with anyone via Direct Messaging (DM) here ?!! 😮

[[deleted]]

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[removed]

[Marzlanda]

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So is this just another scammer topic setup, so that they can lure in the fish, ie. catch the desperate folks, who will then get reeled in to a fake recovery scam?

[Farnboroughrd]

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How? Was it in your cold wallet?

[Ellipal_official]

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It should be fixed. Let us know if you have other questions.

[Autor]

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