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Hello, these are always tricky situations and I understand her frustration. We feel for all our users who encounter this.
To further clarify, the private keys that protect your funds have no way to be pulled out from the device, but there are other ways they can be compromised: [https://support.ledger.com/hc/en-us/articles/7624842382621-Loss-of-funds?support=true](https://support.ledger.com/hc/en-us/articles/7624842382621-Loss-of-funds?support=true)
We always note our users that neither Ledger nor an authentic version of Ledger Live would ever ask for your 24 words recovery phrase, anyone or site asking you to do so is a complete scammer
I hope this better clarifies