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Based off of the information you’ve provided, this sounds like a synchronization error (indicating that the Ledger Live UI needs to essentially catch up with the current blockheight that the Cardano blockchain is at). Once these are in conjunction, everything should balance properly.
A great way to force these types of resynchronizations (or effectively a refreshing of balances) is by clearing your cache. You can do this by going to „**settings**“ > „**help**“ > „**clear** **cache**“ > „**confirm**“.
Alternatively, there’s a chance that your Ledger Live version may be outdated – leading to said synchronization issues. The most recent version of Ledger Live is **2.54.0** – and so if you’re fully-updated to this version, you shouldn’t have any sync errors. [Here](https://www.ledger.com/ledger-live) is a link to our website’s Ledger Live download page for reference.
Ledger Live will **NEVER** ask users to enter their 24 word recovery phrase. If for any reason you see a message prompting you to enter your 24 word recovery phrase, then you’ll know with certainty that it’s a phishing scam website and it should be ignored.