Wie kann ich ohne mein Gerät auf mein Asset zugreifen?

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This is very important to read as I have had so many attempts to „steal“ my recovery phrase that all Ledger users have to be on their best vigilance and keep that recovery phrase in a bank vault never to disclose it unless you have another device to input it into.

All of the following happened in last week. So it is very new.

You need to contact Ledger support again. Someone told me the exact same thing that due to being so overwhelmed by orders for their new Stacks, that it would take two months for me to get another Nano X.

I was requesting a replacement covered under warranty. I found this hard to believe and contacted them again as well as Ledger on Twitter. I was told by Twitter Ledger ( make sure it is verified account with gold check mark) that these were available for immediate delivery.

Well this is where it really got absolutely insane for me. There are many Ledger spam accounts on Twitter and elsewhere. I happened to contact another Twitter account under Ledger name and they tried to get me to put my 24 word recovery phrase into an online app to „fix“ my broken X device. Oh no they said. You are not giving us this phrase. You are keeping it yourself and putting it in this app that has encryption to get QR code and then send it to them to evaluate the problem!

Unless I did that then it would not be covered for replacement. Well needless to say I told them my recovery phrase is not in my home and even if it was I would never disclose my phrase anywhere except another Nano X or S.

I even had other Twitter members (well organized crime ring) reading these posts(just what I posted out) confirming this was how it was done now and how they did it and everything worked out fine. All spam accounts of Twitter used DM and some even went so far as to put it in public post. Not one person who may have been reading this issue warned me that this was an attempt to cause serious harm to me by stealing my recovery phrase. Not one. So look out for yourself as no one will chime in to help, it appears.

All SCAM. Do not ever input your phrase into any other device other than another Nano X or S-Plus. Do not trust anything or anyone, except that device only. I would never put it anywhere else and if you really cannot get another Nano X then buy a D’CENT wallet.

In the end I had to fight with Ledger to get my replacement. It has a Two year warranty and this was my second one breaking in 1 1/2 years. They would not replace it. I told them I would file a charge dispute with PayPal since it was in the covered warranty period. As far as two breaking ; it just shows how cheaply they are built or a design problem or even substandard materials as I hardly used it. I would not accept anything else than another replacement and I would not wait as these devices were available now!

Not only has their price increased from $119 to $149, but their customer support is being dishonest. They lied to me. They are lying to you. Or are very confused in what they ate doing.

On top of the recent issue of their honesty with this backdoor update to our Ledger devices, one has to wonder if Ledger hard wallets is who you want to stick with. I find their honesty to be questionable now and each has to decide. As far as I am concerned, they lied to me about a very simple issue of Nano X replacement under covered warranty.

I have lost that important trust to them over this issue more than the update issue. If they will lie over this than it appears there are no boundaries for their dishonesty. My only question would be if this person who said no available devices to send out may have been misinformed. It is possible.

Sorry for long post but it was a long story to tell and very important at that.
Just remember. Do not ever input your recovery phrase into any sevice other than another offline hard wallet for any reason. Anything else is taking an unnecessary risk.

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You can export your private keys with Ian Coleman’s tool. Make sure you are downloading it from a safe source and not running it on a computer with viruses. Once you expose your seed, it’s better to move your all funds into a safe wallet.

Hey, I see you already use ian coleman, please send them to temporary wallets owned by yourself, and do not hesitate to open a ticket, let us know what you ordered so we can check the delivery time for you. To open a Live chat or email ticket do so here: [support.ledger.com/hc/en-us](https://support.ledger.com/hc/en-us)

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You can restore your seed phrase into a hot wallet like Electrum or Sparrow.

I personally would wait, I have two ledger devices with the same keys in case I lose one of them. Good luck OP

Just get another ledger. Not worth the the bs.

You need to ether A utilize a hotwallet and input your seedphrase into it (big risk) or B go to a Best Buy and buy a new ledger in store if you are in the U.S