Hilfe bei Ledger-Problem Niemand will mir helfen

Did you check for any updates?
If yes, I’d reset it alltogether
***Make sure you have your seedphrase and/or passphrase, if so, erase the device and restore your account using the seedphrase or passphrase. If you don’t have those don’t reset!!

This message indicates that the account was created with a ledger that had another seed phrase or passphrase.

Have you ever reset your ledger ( or set up a passphrase / 25th word) since you created this account?

Hey – sorry to hear about the difficulties you’re experiencing. Let’s try to resolve this step by step.

The error message you’re seeing usually appears when the recovery phrase loaded on your Ledger device doesn’t match the account you’re trying to access. Since you mentioned you have previous accounts from other Ledgers, it’s possible you might be trying to access an account associated with a different recovery phrase.

Here’s what you can do:

1. If you have multiple Ledger devices, each set up with a different recovery phrase, make sure you’re using the device that was used to create the account you’re trying to access.

2. If you only have one Ledger device but multiple recovery phrases, you might need to reset your device and restore it with the recovery phrase associated with the account you’re trying to access. Remember, before resetting your device, ensure you have the correct recovery phrase on hand. You don’t necessarily need to delete the Ledger Live app from your laptop.

More info here on this video explainer