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Hey – sorry to hear about the difficulties you’re experiencing. Let’s try to resolve this step by step.
The error message you’re seeing usually appears when the recovery phrase loaded on your Ledger device doesn’t match the account you’re trying to access.
Here’s what you can do:
1. If you have multiple Ledger devices, each set up with a different recovery phrase, make sure you’re using the device that was used to create the account you’re trying to access.
2. If you only have one Ledger device but multiple recovery phrases, you might need to reset your device and restore it with the recovery phrase associated with the account you’re trying to access
This article explains this error in more detail along with the troubleshooting steps:
https://support.ledger.com/hc/en-us/articles/360025322153-Wrong-private-keys-for-account?support=true